7:30 AM – 8:30 AM
ARTHUR BLANK
“Building Winning Teams”
Presented by:
Max Advertising

9:00 AM – 9:45 AM
DISNEY INSTITUTE
Disney’s Approach to People Management
Presented by:
Active Production and Design, Inc.

10:15 AM – 11:15 AM
DISNEY INSTITUTE
Disney’s Approach to Quality Service
Presented by:
Suntrust

11:45 AM – 12:30 PM
ECONOMIC FORECAST PANEL
Discussion
Presented by:
Concur Breeze

1:00 PM – 2:00 PM
JEFF HARGETT
The Ritz-Carlton Leadership Center
Presented by:
Hawthorne Visual Communications